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1) How secure is KMSCameras.co.uk?
At KMSCameras, we take the security of your information very seriously. That is why we have chosen to use Paypal Payment Portal to process your orders.
2) Why should I buy from KMSCameras.co.uk?
KMS Cameras is a family business committed to selling quality products and proving our customers with first rate customer service.
Our Products - We only sell UK specification products intended for sale in the UK - no Grey Imports. This means that you will receive the specification of product that you expect and the support of a UK warantee and authorised UK retailer. Click here to see the KMS Product Promise.
Our Customer Service - We are committed to providing our customers with quality customer support throughout the sale and order process. You can contact us by phone or email - we are here to help.. Click here to see our contact details.
3) Please can you explain the full order process?
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished making your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
Payment is through Paypal's secure server. You do not need to be a Paypal customer to use this service.We accept Visa, Mastercard, Maestro, Amex, Solo, Switch, Delta and Visa Electron payments through Paypal.
4) How do I make a payment?
In order to guarantee the security of your personal information KMS Cameras uses the Paypal Secure Portal to process your orders.
You do not need to be an existing Paypal customer to use this service.
You do not need to set up a Paypal account to use this service
5) What are your terms and conditions?
Please click here for our full terms and conditions.
6) What is your returns policy?
You have the right to cancel your order within seven days of its receipt and have a refund. We do not refund the cost of postage and packaging. The customer is responsible for paying the return postage. Items returned due to cancellation must be unused, unopened, complete (ie with all original instructions and accessories) and in their original packaging. We politely suggest that returned goods are posted using a recorded delivery service to ensure that they are received.
In the case of faulty goods, we will replace the item or refund you. We will reimburse you for return postage.
7) How much do you charge for delivery?
Delivery is by UPS, Royal Mail or Parcelforce.
Our delivery charges are based on total order value as follows:
| Order value |
Delivery Charge |
| £0.00 - £49.99 |
£2.50 |
| £50.00 - £149.99 |
£5.95 |
| £150.00 - £999.99 |
£8.95 |
| £1,000.00 + |
£9.95 |
The delivery cost will be clearly indicated at the checkout.
8) When will I receive my item?
We aim to despatch orders as soon as your payment has been authorised and we have received notification from Paypal.
You should receive the ordered item(s) within five working days of payment. Please allow up to 28 days for delivery.
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